#PeopleStories: Clinical Sales Specialist

Does being a Clinical Sales Specialist sound like something that you want to do in the future? Then, here's an insight into this career by Fanny Soh Chiat Orou of Medtronic Malaysia Sdn Bhd.
Fanny Soh Chiat Orou
Clinical Sales Specialist at Medtronic Malaysia Sdn Bhd

What do you do?

I work in a multi-national medical device company under the Restorative Therapy Group (RTG) division. More specifically, I am part of the spine team that specialises in surgical spine implants and instruments. My job scope mostly requires me to be in the operating theatre in hospitals where I would attend to the spine surgeons during the surgery to provide clinical support regarding my products. In the sales aspect of the job, I’m required to go for sales calls, give product demonstrations, organise workshops and attend exhibition events. Most importantly, I am to build good rapport with customers.

How did you get here?

I studied at the University of Nottingham Malaysia Campus as a BSc (Hons) Biomedical Science graduate. I’ve always been passionate about medical sciences so when I came across the job opening through the university’s career office, I applied for it without a second thought. I wasn’t very sure about what I was getting into until I secured the job and began work. I was not aware of such a role in the beginning so it was really interesting to learn about it. 

Why do you do it?

Being able to encounter surgery first hand was eye-opening and the change that it brought about to the patients’ lives really had me striving to be the best in what I do. As mentioned, I have always yearned to be in the medical field so being a part of something that improves the quality of life was a huge plus point. Although I’m required to be on-call most of the time with not much of a work-life balance, the gratitude and sense of accomplishment I experience makes it worth it.

Who should do it?

As this is a sales role, someone with good communication and PR skills will excel. You are required to maintain good relationships with customers as well as approach new potential customers. In the technical part of the job, it is vital that you have good observation and troubleshooting skills as these would come in handy during the surgery. Other than that, as this is a medical role, mistakes may have serious consequences. Hence, it is vital that you are well-prepared before the surgery while being attentive and detailed at all times during the surgery. Being able to keep your composure is also necessary as you may be required to function under high pressure at times.

Where can you work?

Within the medical device industry, one can switch divisions and specialise in different types of surgical products. Besides working in medical device companies, some other related fields include pharmaceutical companies where you can pursue a similar role. Commonly in the corporate world, one can climb up the corporate ladder for higher managerial roles.